Welcome to Hugitstore (“we,” “our,” or “us”). This Shipping Policy outlines the shipping terms and conditions for orders placed on our website www.hugitstore.com (“Website”). By placing an order, you agree to the terms of this policy.

1. Order Processing Time

• Orders are processed within 1-3 business days (excluding weekends and public holidays).

• Orders placed after 5 PM IST will be processed the following business day.

• In case of any delays due to unforeseen circumstances, we will notify you via email or phone.

2. Shipping Methods & Delivery Time

We offer the following shipping options:

• Standard Shipping: Estimated delivery within 5-7 business days.

• Express Shipping: Estimated delivery within 2-4 business days (subject to availability in your location).

• International Shipping: Delivery time varies based on destination and customs processing.

3. Shipping Charges

• Shipping charges are calculated at checkout based on your location and selected shipping method.

• Free shipping may be available for orders above a specified amount, as mentioned on our Website.

4. Order Tracking

• Once your order is shipped, you will receive a tracking number via email or SMS.

• You can track your order using the provided link on our Website or through the courier service’s tracking portal.

5. Delivery Issues

• We are not responsible for delivery delays caused by courier services, weather conditions, or unforeseen circumstances.

• If your order is marked as delivered but you have not received it, please contact our support team within 48 hours.

6. Address Accuracy

• Please ensure that you provide the correct shipping address at the time of purchase.

• We are not responsible for orders delivered to incorrect addresses due to customer errors.

• Address modifications after placing an order may not be possible, so double-check before confirming your purchase.

7. International Shipping & Customs

• International orders may be subject to import duties, taxes, and customs clearance fees, which are the responsibility of the customer.

• Delays due to customs clearance are beyond our control.

8. Lost or Damaged Packages

• If your package is lost or damaged in transit, please contact us immediately.

• Claims for lost or damaged shipments must be reported within 7 days of the estimated delivery date.

• We will work with the shipping carrier to resolve the issue.

9. Returns & Refunds

• For return and refund policies, please refer to our Return & Refund Policy page.

• Shipping charges for returned items (if applicable) are the responsibility of the customer unless the return is due to a mistake on our part.

10. Contact Us

If you have any questions about our Shipping Policy, please contact us:

Email: support@hugitstore.com
Phone: +91 9443127638
Address: Hugitstore, SNR Garments, Near Municipal Office, Mettupalayam, Coimbatore – 641301, Tamil Nadu, India.