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Frequently Asked Questions
What products are available at HugItStore.com?
At HugItStore.com, we offer a wide selection of products, including:
- Baby Diapers (Combo Available)
- Baby Langots (Combo Available)
- Padded Underwear
- Padded Nappies
- Inserts
- Diaper Liners
- Adult Diapers
- Muslin Swaddles
- Towels
How do I place an order on Hugitstore.com?
- Browse Products: Visit our website and explore our range of baby diapers or other products.
- Select Product: Choose the product you want and click on it to view more details.
- Add to Cart: Click the “Add to Cart” button to add the item to your shopping cart.
- Review Cart: Go to your shopping cart to review your selections and make any necessary changes.
- Enter Delivery Details: Provide the required delivery address information.
- Choose Payment Method: Select the UPI payment option.
- Complete Payment: Scan the UPI QR code provided and complete the payment through your UPI app.
- Submit Proof of Payment: After payment, submit the transaction ID and a screenshot of the payment confirmation.
- Confirm Order: Click the “Submit” or “Complete Order” button to finalize your order.
How do I choose the right size for diapers?
For newborns, use a Langot during the day and a diaper at night with the Born Baby Combo. For babies up to six months old or weighing up to 10 kg, the Starter Combo is ideal. One-year-olds can use the Free Size Combo, suitable for children from three years old or up to 16 kg. This combo works well with padded underwear for daytime use and allows for diaper-free periods. For babies over 15 kg, consider purchasing a Toddler Diaper. A single diaper with a booster insert lasts up to three hours and should be washed and dried before reuse. To ensure full nighttime coverage, buy a set of two diapers. For testing purposes, start with one diaper and an extra booster insert.
Why should you buy Day & Night Combo?
This combo is essential for both day and night use. It includes two diapers and two booster inserts, perfect for overnight protection. One of the diapers features a magic insert that fully absorbs moisture and keeps the diaper dry. It can be removed every three hours during the day, washed, squeezed, and reused immediately. Additionally, the included liners prevent poop from soiling the diaper, making it simple to detach and clean.
Are your diapers and products environmentally friendly?
We offer reusable options, including eco-friendly diapers and products. For details on sustainability features, please refer to the product descriptions.
How can I contact customer support?
You can reach our customer support team via call or WhatsApp at +91 9443127638, or through the contact form on our website. We are available from 9 AM to 9 PM and aim to respond to all inquiries within 24 hours. You can also connect with us on Instagram at @hugit_cloth_diapers.
How many days to get delivery?
Delivery within Tamil Nadu is quick, with online payments processed via S.T. Courier in 1-2 days. For cash on delivery, items are delivered by India Post within 3-5 days. For other states, delivery is handled by India Post and takes 4-7 days, depending on the distance.
What is your return policy for Hugitstore products?
Hygienic products: No returns/exchanges due to hygiene concerns.
– Damaged products: Contact us within 24 hours with photos/videos.
– Document damage with video upon opening packaging.
– We’ll replace/refund defective items promptly.
Quality Guarantee: We stand behind our products’ quality.